Yes, we ship all over the world. Shipping costs may apply and will be calculated at checkout.

For deliveries outside of the EU please note that customs charges or import duties may be charged when your order arrives in your country. These charges will be payable by you. THEYA Healthcare has no control over these costs and cannot advise on information relating to specific charges. Please note that occasionally the customs agencies within your country perform security inspections on shipments, which can lead to delays of between 2 – 4 weeks. Unfortunately Theya Healthcare cannot control courier delays. If your package is urgent we suggest expedited shipping.

Customs Duty will apply if the value of the goods is over £135 in the uk

It depends on where you are. UK & Ireland order typically arrive within 1-3 working days. Overseas deliveries can take anywhere from 5-7 working days. In some cases, your order may arrive sooner than this. Delivery details will be provided in your confirmation email.

Due to the intimate nature of underwear products, underwear is exempt from normal distance selling rules, and therefore we cannot accept any returns due to a change of mind.

No problem, once the bra is in perfect condition with all original packaging still intact, and totally fit for reselling, we will be happy to arrange an exchange for you, just get in touch with us at orders@theyahealthcare.com

Due to the extremely quick turnaround time between order placement and processing, it's not always possible for changes to be made. If you pop us an email at orders@theyahealthcare.com within15 minutes of placing the order, we will do all we can to change this for you in time!

We work with Breast Care Nurses who recommend patients use both breast pads (included with your Theya Healthcare bra!) on one side to fill out the smaller side!

Absolutely. The combination of fabric and design features in our bras offers greater comfort to those suffering from skin itching, blistering, or peeling.

Our products contain no latex, use azo-free dyes and all materials are Oeko-tex certified. They are perfect for those who suffer from conditions such as eczema, psoriasis, epidermolysis, and ichthyosis.

We put women first at every step of the process, from the very beginning looking through the eyes of our customers and taking their input into account. We are using a material mix that is proven to help with healing and increase comfort levels, and we have ensured our ranges are pretty and make the wearers feel good. We have extensively tested our fabric both scientifically and clinically. Click here to read more about the science behind our products.

Yes of course. Our mastectomy and post-surgery range are suitable for wear through mastectomy recovery, lumpectomies, breast reconstruction, breast augmentation, and breast reductions. suitable to be worn directly after surgery. What's more, all our bras can be loved and worn as everyday comfort bras long after recovery.

Yes. The mastectomy range is ideal for women who are undergoing radiotherapy treatment as the main fabric component is natural bamboo, it is seam free, and feels incredibly gentle and soft against sensitive skin.

Our underwear for your period absorbs your flow into the absorbent core which locks in the blood, prevents leaks and neutralises the odour thanks to the natural properties of bamboo and graphene. Bamboo and graphene are also naturally very absorbent locking in as much as 8 regular tampons worth of blood.

You can throw them straight into the washing machine along with your other clothes at 40 degrees and they will last a minimum of 100 washes! That’s about four years of flow.

If you are putting a wash straight on, no you don’t but if they are going into the laundry basket best to rinse them out first.

Yes they are. We are a medical company and as such we follow all the medical rules and regulations around manufacturing to ensure that you can be 100% confident that your Theya period pants are healthy for you and your body.

All girls and women can use our period pants at any age.  Even girls just getting their period can experience a sustainable healthy option to disposables by starting to use Theya’s period pants.

Yes they are. Our pants hold up to 80ml’s of blood so they can also absorb other bodily fluids easily. For those of you after child birth or in your perimenopausal or menopausal ages our period pants work great for leak incontinence. Ensuring you stay dry and comfortable all day long.

Yes, of course! Transitioning to reusable period pants can take you a while especially when you are not used to wearing them. Why don’t you start by wearing your Theya reusable period pants with your normal product of choice and then as your trust grows that they will keep you leak and odour free for many hours you can transition over to them 100% of the time.

Theya’s period pants are the most absorbent currently on the market holding up to 80ML’s or 8 regular tampons worth. However they will leak if they try to absorb more than that amount of blood. You know your body and your flow and only you can gauge how often you will need to change your period pants to ensure you remain leak free and dry. 

This is where all the naturally occurring graphene is. Graphene is anti-bacterial, highly absorbent and odour neutralising. We didn't use dyes to change the colour as its important for you to see the colour of your blood as its an important indicator of your health too.

Well that depends on you and your flow. We would recommend that you have one or two in the wash, two in the drawer and one on you! That way you can be sure that you will always have a pair readily available to wear.

As this product is underwear, we are not obliged to offer you a return for hygiene reasons. 

Yes of course! Our reusable period pants give you the freedom to play that match, run that race, catch that ball without ever having to worry about leaks!

Can't find the answer you're looking for? Send us your query through the contact form below and a member of our dedicated team will ge back to you asap.

Step-by-Step Process to Claim VAT Back on Mastectomy
Products (Ireland):

Obtain Receipts: Ensure you have the receipts or
invoices showing the VAT charged on the mastectomy products.

Write to Revenue Commissioners: You can apply
directly to the Revenue Commissioners for a VAT refund. You will need to
provide:

Proof of purchase
(receipts or invoices showing VAT charged).

Evidence that the
products are mastectomy products.

Your personal details,
including your PPS number (Personal Public Service Number).

Submit a VAT Refund Claim: You can submit your claim
through the Revenue Online Service (ROS) if you are registered for ROS, or you
can send your claim by post to your local Revenue office.

Consult Revenue Guidelines: It may be helpful to
review the VAT refund guidelines on the Revenue Commissioners' website or
contact them directly for specific instructions on how to proceed with your
claim.

Step-by-Step Process to Claim VAT Back on Mastectomy
Products (UK):

Gather Documentation: Collect all relevant receipts
and invoices that show the VAT charged on the mastectomy products.

Written Declaration: You may need to provide a
written declaration stating that the products are for your personal use and
that you meet the criteria for VAT relief. Suppliers typically provide a form
for this purpose.

HMRC Refund Claim:

You can apply for a
refund directly from HMRC.

Write a letter to HMRC
explaining your situation and include copies of your receipts/invoices and
any correspondence with the supplier.

Send your claim to the
following address:

HM Revenue and Customs VAT Written Enquiries Team

S1215

Newcastle

NE98 1ZZ

Information to Include in Your Claim:

Your full name and
contact details.

Your National Insurance
number.

Details of the
mastectomy products purchased.

Copies of the receipts
or invoices showing VAT charged.

Any correspondence with
the supplier regarding the VAT refund.

Additional Resources:

HMRC Guidance: Review the official
HMRC guidance on VAT relief for disabled people, which includes
information on mastectomy products. This can be found on the HMRC website.

Helpline: If you need further
assistance, you can contact the HMRC VAT helpline at 0300 200 3700.